“High volume restaurants sometime see problems, and problems don’t necessarily arise when the guests are not in the restaurant, but mostly arise at what seems the most inopportune time for the operators. Typically, things always magically go awry at 7:30 on a Saturday night - it never happens at 9:30 in the morning on Monday” states Katie Syracopoulos, Assistant Director of Operations at One Off Hospitality and a ReSource POS customer.
"We absolutely love working with ReSource POS; we have incredible support from them, whether it’s
during business hours or after hours; their response time is incredibly fast and we have very personal one-on-one support whenever it is needed. At One Off, we’ve experienced everything from very basic printer router problems to full system crashes and there are so many different outlets that ReSource has provided for us for that support. We not only deal with technicians at ReSource on the phone or via email, we have a lot of face-to-face time with them as well. That is one of the many things that separates ReSource from a lot of vendors regardless of what industry you’re in… it is a very personal touch.
ReSource is not only on top of their game in terms of their level of education and understanding of [POS systems], but everything from as early on as the installation process through the day to day operations - they are absolute masterminds. Even further, they’re real people working with real people and they go above and beyond in every situation in order to make sure that the job is done right.”